Expédition & retours

Welcome to Extérieur Camping Magasin, your trusted outdoor equipment specialist based in Rennes, France. We’re committed to ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: Delivery times are estimates and may vary depending on your location and customs processing.

International Shipping

We ship worldwide except to some remote areas and parts of Asia. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.

Returns & Exchanges

At Extérieur Camping Magasin, we want you to be completely satisfied with your outdoor gear. If you’re not happy with your purchase, we offer a straightforward return and exchange policy.

Return Policy Overview

• Return window: 15 days from the date of delivery
• Condition: Items must be unused, in original packaging with all tags and accessories
• Proof of purchase: Required (order number or invoice)

Return Process

Follow these simple steps to return an item:

1. Request a Return Authorization
   Contact our customer service at [email protected] within 15 days of receiving your order. Use the following email template:

   Subject: Return Request – Order #[order number]

   Hello,

   I would like to return the following item purchased from camping-exterieur.com:

   • Order number:
   • Purchase date:
   • Item(s) to return:
   • Reason for return:

   I confirm that the item has not been used and is in its original packaging with all tags.

   Best regards,
   [Full name]
   [Email address]
   [Phone number]

2. Package Your Item
   Once you receive your Return Merchandise Authorization (RMA), carefully pack the item with all accessories in its original packaging.
3. Ship Your Return
   Send your package to:
   
   Extérieur Camping Magasin – Returns Department
   63 Rue de la Monnaie
   Rennes, FR 67707

Return Shipping Costs

Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective product.

Refunds

• Processing time: 5-10 business days after we receive and inspect your return
• Method: Refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Only the item price will be refunded. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

To exchange an item for another product from our range:

1. Follow the standard return procedure above
2. Clearly state in your email that you want an exchange and specify the desired item
3. Once we receive your return, we’ll ship the new item
4. Additional shipping fees for the exchange will be your responsibility

Need Help?

For any questions about our shipping or return policies, please contact us at [email protected]. Our team will be happy to assist you.

Happy camping from all of us at Extérieur Camping Magasin!